Imerge MS1-3D media server: FAQ
|?||Is there a subscription fee for using the Gracenote/GD3/AMG database lookup service?|
|No. This is included in the purchase price.
|?||Does the Imerge MS1-HD/3D system need to be connected to the Internet to import CDs or DVDs?|
|It is assumed that the Imerge MS1-HD/3D system will be connected to a home network with an "always on" internet connection, as this enables the automatic disc recognition service to function as soon as a disc is imported. However, if a disc is imported at a time when an internet connection is unavailable, then it can be looked up later, or the disc metadata can be created by the user. Unidentified CDs or DVDs are always available to play and can be looked up singly or in a batch whenever internet access does become available.
|?||How is the Imerge MS1-HD system different from a DVD/CD auto-changer?|
|An auto-changer can only playback one disc at a time and usually just in a single room. The Imerge MS1-HD/3D system uses hard-disks for much faster access to your disc collection, and it can playback one or more Blu-ray’s, DVDs or CDs simultaneously in multiple rooms via the home network.
The automatic catalogue of movies and music is a great way to manage, protect and conveniently enjoy your disc collection.
|?||Can I burn CDs or DVDs with the Imerge MS1-HD/3D system?|
|No. The Imerge MS1-HD system does not export stored content back to a disc.
|?||What is the maximum storage I can have?|
|We have tested 3 x 12TB XiVASafes, giving a total of 36TB of usable storage. The size of hard-disk drives is constantly increasing and 18TB XiVASafes are now available. Multiples of these can be used together on the same network.|
With additional storage, music and movies are stored automatically wherever space is available and appear as a single list when browsing.
|?||Is the Imerge MS1-HD/3D system UPnP or DLNA compliant?|
|No. The Imerge MS1-HD/3D system out-performs the standard DLNA Content Server and supports more reliable network streaming and metadata importing.
The PC file sharing features built into the Imerge MS1-HD/3D system also allows UPnP devices that can play content stored on Network Attached Storage (NAS) drives to access its music files.
|?||What happens if a hard disk drive fails?|
|The Imerge MS1-HD/3D system uses RAID protected hard disk drives which means that data is written to more than one drive simultaneously so that you always have up to date information that can be used for playback and data recovery should you encounter a problem with one of them. If the Imerge MS1-HD/3D detects a problem it will alert you via an on-screen message and notify Imerge Technical Support and your Imerge dealer, using its internet connection. This Imerge Early Detection Monitoring System (EDMS) is a subscription free service included in the purchase price. You are recommended to have the faulty hard disk drive replaced as soon as possible to avoid losing all your data in the event of further hard disk drive problems.
|?||Is this another PC based product?|
|No. Imerge products are designed and built with custom hardware and software to create robust and reliable purpose made appliances which do not have the problems often associate with general purpose PCs.
|Control and Automation FAQs|
|?||Can I control the Imerge MS1-HD/3D system from my PC or Mac computer?|
|Yes. The same Imerge MS1-HD/3D user interface that is displayed on your TV can also be accessed from any computer on your home network provided it is capable of running the Adobe Flash 9 multimedia player available for free from www.adobe.com/shockwave/download/.
|?||Do I need a third party control system to use my Imerge MS1-HD/3D system?|
|No. Since the Imerge MS1-HD/3D is supplied with its own IR remote handset that works with the on-screen display to control every aspect of the system, it is entirely possible to use it standalone and without a third party control system.
In addition the Imerge MS1-HD/3D IR remote handset can address up to four Imerge systems and be programmed to control up to four non-Imerge devices such as TV, DVD etc.
However for more complex installations, Imerge publish software modules that enable easy 2-way integration with a number of control systems, including AMX and Crestron among others. Please contact your installer for more information.
|?||Which control systems are compatible with the Imerge MS1-HD/3D?|
|There are more than a dozen control systems available which are capable of controlling an Imerge MS1-HD/3D. Please contact your installer for more information.
|Video related FAQs|
|?||How much storage space is needed by a DVD?|
|A typical DVD is about 5GB of data and since the system retains the original video quality by not compressing the data, each DVD needs the same amount of hard disk space to store it. In practice this number can vary somewhat.
You will get approximately 250 DVDs or 25 Blu-ray discs per TB of storage.
|?||Can the movies imported into my Imerge system be viewed in other rooms or other homes?|
|Yes, the beauty of having an Imerge media server is instant access to music and movies throughout the home.
Third party devices only have access to music stored on the system, movies are protected.
Access of the content from other homes/locations is currently not supported although it is something we are exploring. The problems are both technical and legal.
|?||Can I restrict viewing of certain movies?|
|Yes. You can set a different restriction on each Imerge MS1-HD/3D player based on the maximum viewing age. You do not need to remember the MPAA ratings and what they mean for different countries, just select the maximum age and the MS1-HD/3D will do the rest.
Given that our customers are international and their movie collection may be compiled from movies from around the world (each with its own MPAA rating standard) we have made it simple for user to select the maximum age and we do the rest.
If a movie is unclassified or the MPAA rating is not listed in the metadata, we assume the worse and remove this from a unit that has parental control enabled.
Once parental control has been set for a player then only movies appropriate for the audience will be shown.
|?||Can I change the BBFC rating of a movie so that it cannot be played by my children?|
|Yes. You can edit all the movie data, including the BBFC rating.
|?||Can I import and playback DVDs from more than one region?|
|Yes. Imerge MS1-HD/3D players can be set up to read DVDs from any region.
With regards to Blu-ray the MS1-HD/3D is locked to a specific region, however changing the Blu-ray region can be done manually within the admin user interface.
|?||Can the Imerge MS1-HD/3D system import and play encrypted DVDs?|
|Out of the box the Imerge MS1-HD/3D does not import encrypted DVDs. Should an end user want to create a backup of his own personal media, the installer would need to add third party software to the system to do this.
|?||How do I change the region code on a Imerge MS1-HD/3D player?|
|The Imerge MS1-HD/3D player will automatically change region.
|?||I have a big collection of movies. How do I search for the one I want to play?|
|The Imerge MS1-HD/3D lists all the movies that are available to play. For easy browsing there are multiple views; you can view them by cover, title, genre, rating, actor/cast or director in order to select just the right movie for the occasion.
There are also third party control applications available for iPod / iPad that can be used to browse the content or search for a specific movie or music track.
|?||Can I import my home movies?|
|Yes. Provided your home movies are stored on a DVD-Video or Blu-ray format disc that can be played on a player, they can be imported. Most DVD-Video software authoring tools can produce compatible discs if appropriate settings are used. Good results should also be possible with movies produced using hardware DVD recorders.
Metadata to describe the home movie can be easily created using the remote control and on-screen user interface. In addition, cover art to represent the disc can be loaded from any computer on the home network.
|?||Can I play high definition video?|
|Yes, the Imerge MS1-HD/3D system can play native 1080p Blu-ray content. DVD movies are stored in their original standard definition and up-scaled to near high definition on playback.
|?||Do I need to manually enter the title and all the information about the movies I import?|
|No. The Imerge MS1-HD/3D system uses online databases (GD3 & AMG) to automatically recognize CDs, DVDs and Blu-ray discs when importing them. This allows it to retrieve all the information about the disc, including cover art, so that it can catalogue them for easy browsing. This is entirely automatic. In the unlikely event that a disc is incorrectly recognised, the correct disc metadata can usually be found by using a manual text search or it can be edited with the on-screen user interface or the web interface (using a browser on a computer connected to the same network as the MS1-HD/3D).
Should a movie not be automatically identified a manual text or UPC code search can be made and a selection of options will be displayed. Select the right one and all of the details will automatically be assigned to this movie. Please note that once a selection has been made the MS1-HD/3D will send the unique fingerprint of the disc together with the user selected metadata to the database where it is checked and added to the database. The result is that next time another user inserts this same disc into the drive the correct data will be retrieved.
|?||Can I import other types of movie file?|
|Yes. The Imerge MS1-HD/3D system can import video files from a computer via the home network using the following video file formats; ISO (Blu-ray), DVD Video TS. Metadata to describe the imported video can be easily retrieved or created using the remote control and on-screen user interface.
|?||Can I delete movies from the Imerge MS1-HD/3D system?|
|Yes. Any movie imported onto the Imerge MS1-HD/3D system can be deleted using the remote control and the on-screen user interface in the admin user interface.
|?||Can I disable automatic DVD importing on individual Imerge MS1-HD players?|
|Yes, each player can be set up not to import automatically. In this case the discs will remain available to play and can be manually imported if required.
|?||Can I select which parts of a DVD to import?|
|No. The Imerge MS1-HD/3D system always imports the entire disc contents. This enables the players to have access to all the disc features and also a choice of where playback starts from; either the entire disc or the start of the movie.
|?||How many video zones can I have?|
|You can attach up to 9 MS1-HD/3D clients to an MS1-HD/3D Server. The limit of simultaneous Blu-ray zones of playback is currently 7.
|Music related FAQs|
|?||How much storage space is needed by a CD?|
|A typical CD is about 640MB of data which can be stored with or without compression. When using WAV files, an exact copy of the CD is stored and this uses the most disc space but is the highest quality format. About 10 CDs can be stored in the same space as 1 DVD. Of course, when using a compressed format such as MP3 considerably more can be stored. How many you can store using compression will depend on the selected bit rate of the compressed file - the better quality it is, the more disk space will be required.
|?||How long does it take to import a CD?|
|It takes approximately 4 minutes to import a 60 minute CD. Damaged discs may take longer or may fail completely. If a compressed form of audio is selected then the encoding takes place in the background after the disc is read.
|?||How do I transfer music from my Imerge MS1-HD/3D to my Apple iPod or other portable media player?|
|Music files on the Imerge MS1-HD/3D hard drive can be transferred to an Apple iPod or other media players or phones using the PC file sharing feature built into the Imerge MS1-HD/3D system. You simply plug the device into your PC or Mac and drag files from the Imerge MS1-HD to the portable player using the software on the PC or Mac. The Imerge MS1-HD/3D and the PC must be on the same network.
|?||Can I use iTunes Music Store files?|
|Yes, as long as the music files are DRM free the MS1-HD/3D supports AAC file playback.
|?||Can I disable CD importing on individual Imerge MS1-HD/3D players?|
|Yes. Each Imerge MS1-HD/3D player has a setup option to determine what action it takes whenever a CD is inserted. You can choose whether to "auto-record" or not. This may be useful in playback only zones, such as children’s rooms, etc.
|?||Can I play a CD without importing it?|
|Yes. Regardless of the settings you can initiate playback from the user interface. The Imerge MS1-HD/3D will display cover art and metadata while the CD is playing if available from the lookup database.
|?||Can I create my own playlists?|
|Yes. As you select music to be played it is automatically added to a Play queue. Items in the queue that have not yet been played can be edited and saved as a new Playlist for later recall.
|?||How many audio zones can I have?|
|The MS1-3D server has five independent zones, the primary output (number 1) is HDMI, and there are an additional four analogue stereo audio outputs labelled 2 to 5. Output two can optionally also output S/PDIF or TOSLINK digital audio including multi-channel audio (Dolby Digital / DTS etc.) Please see the manual or contact your installer for details.
The MS1-3D client has the same hardware connections but is normally configured with only two zones available. Please contact your installer for more details.